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50 Activities For Achieving Excellent Customer Service (PDF)
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Customer service - Wikipedia, The Free Encyclopedia
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Customer Service Excellence - Wikipedia, The Free Encyclopedia
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I know when I have not.” [3] According to Robert Johnson (Institute of Customer Service), service excellence has four key elements: delivering the promise of Having a solid service recovery plan when service failures do occur is key to ensuing an excellent healthcare experience for ... Read Article
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Customer Service Training - Office For Volunteers
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